+ 34 972 89 20 31
Resort info: +34 972 89 20 31
Emergency: +34 972 145 087
Commercial Attention: +34 932 041 041

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FAQs

In case that you still have any doubts please contact us by phone at +34 972 89 20 31 or email [email protected]

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FAQs
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  • 1. Conditions of use for the season ski pass
  • 2. Location of the resort and how to get here

    The resort of La Molina is located in the Cerdanya region of Catalonia, close to the town of Alp. You can reach the resort on public transport (train and bus). Detailed information on how to get here by car and public transport, as well as maps of the area and more specific location information, are included in the location section of this website.

  • 3. What are the opening hours of the ski resort and customer service offices?

    La Molina ski resort opens its ski lifts to the public at 9.00 am and closes at 5.00 pm. Central office hours are from 8:30 a.m. to 6 p.m. daily. For more information, consult the Opening hours.

  • 4. Is there a lost property office?

    Yes, during the winter season lost property is taken to the head offices where it is registered and kept for 6 months. The telephone number is (+34) 972 89 20 31.

  • 5. Where are the head offices?

    La Molina’s head offices are located in the Alp 2500 Cable car building; at the resort’s 1,700 m access to the cable car. The telephone number is (+34) 972 89 20 31.

  • 6. Can I get to the resort on public transport?

    Yes, you can reach La Molina on public transport (train and bus). Detailed information can be found in the ‘Transport to the slopes’ section of this website.

  • 7. Can I rent ski wear? Where?

    Yes, La Molina offers a ski wear rental service, which includes the "soft” equipment needed for skiing or snowboarding: specialised ski or snowboarding clothes and gloves. Detailed information can be found in the rent ski wear section of this website.

  • 8. Where can I buy my La Molina and Alp 2500 ski pass?

    The La Molina and Alp2500 ski passes can be purchased from the La Molina online shop and at any of the resort's ticket offices during the hours detailed below.

     

    - Ticket offices on the Pista Llarga and Head Offices: from 8.30 h to 16.30 h Monday to Friday.

    - Ticket offices at Alabau: from 8.00 h to 14.00 h Monday to Sunday.

    - Opening times of the ticket offices at Roc Blanc and Font Canaleta: from 8.30 h to 14.00 h weekends only.

  • 9. Is there a ski pass for beginners?

    Yes. The daily ski pass for beginners allows adults and children to access all the resort’s green runs around the Pista Llarga, Trampolí and Coll de Pal zones, as well as the Johan Cruyff and Pista Llarga conveyor belt lifts. Consult the piste map for more information.

     

    We don’t offer a dedicated freestyle ski pass, but the traditional ski pass provides access to our freestyle zones, such as the snow parks at Trampolí and Torrent Negre or the half-pipe in the Alabau sector of the resort. 

  • 10. Is there a specific package for freestyle zones?

    We do not have a Freestyle ski pass but you can enjoy Freestyle areas such as the Snowpark Trampoline, Torrent Negre or the halfpipe in the Alabau sector.

  • 11. What is the rechargeable PiriNeu365 card and how can I buy it?
  • 12. Conditions of use and regulations applicable to La Molina day or multi-day ski passes

    See detailed information in the General conditions of use for day and multi-day ski passes section of this website.

  • 13. Where can I purchase and collect my season ski pass?

    You can purchase the season pass preferably via La Molina’s online shop or at the head offices (cable car building). Season passes can be collected from the head offices. ID will be requested.

  • 14. Does the season ski pass give me access to the summer activities and the bike park?

    No, the La Molina ski pass is only valid for the ski lifts and slopes during the winter season. However, anyone purchasing a season ski pass will receive vouchers for the use of various services in the summer season. The vouchers can be exchanged at La Molina’s head offices.

  • 15. What should I do if I have an accident on the slopes?

    If you witness an accident, you should mark the place where the accident took place by arranging skis in the snow in the shape of a cross and notify piste services at the nearest lift. You can also call (+34) 972 145 087. If you require medical assistance and do not have insurance, you will be charged for the services provided.

  • 16. What does the ski accident insurance cover?

    Check the coverage provided by the ski accident insurance at the following link.

  • 18. Which areas of the resort are best for families?

    La Molina is, by its very nature, a family resort. It offers all the necessary amenities and large areas suitable for family skiing. The range of services like ski schools, equipment rentals, and various restaurants make the Pista Llarga, Fontcanaleta and Trampolí sectors of the resort ideal for families.

    These areas also get a lot of sun and have good visibility, making them perfect for any non-skiers to watch and enjoy the day alongside other family members practising the sport. The area around the Trampolí cable car also offers alternative activities to skiing so that everyone in the family can enjoy their day in the snow. We promise you’ll want to come back!

  • 19. Is it compulsory to wear a helmet on the slopes?

    While not compulsory, wearing a helmet is highly recommended for adults and especially children. For children, it has been proven that wearing a helmet significantly reduces the possibility of suffering a serious head injury as a result of an impact or accident whilst practising winter sports.

  • 20. What activities are available at La Molina in the winter?

    During the winter season, La Molina offers a wide range of sporting and leisure activities. See what’s available in the activities section of this website.

  • 21. Are dogs allowed on the slopes and in the cable car?

    Yes, they are allowed at the foot of the slopes and in the cable car, but they must be on a lead. Dangerous dog breeds should also be muzzled. Dogs are not allowed on the slopes under any circumstances.

  • 22. If the weather is bad, will my ski pass or any other contracted service be refunded?

    Ski passes will not be refunded under any circumstances. The resort recommends you check the weather and snow forecast before purchasing your pass.

  • 23. How do the new automatic check-in and ski pass collection systems work?

    See https://www.turismefgc.cat/en/check-in/ for more information.

  • 24. Can I park my motorhome at La Molina?

    Yes, you may park in the fourth level of car park 1 (Pàrquing Telecabina), but camping is not allowed in any of the resort’s car parks. Please respect the surroundings at all times.

  • 25. Is the Tubbing Pass valid for the sledging slopes?

    Yes, the pass is valid for both tubbing and sledging, and you can interchange between the two as often as you like until your goes run out.

  • 26. Can you use sledges on the ski slopes?

    No, sledges are not allowed on the ski slopes under any circumstances. You can use the sledging slopes at Pista Llarga and Coll Sisè.

  • 27. Do children under six have to pay to ride the cable car?

    Yes, because the cable car ride pass includes the compulsory transport insurance that is a legal requirement for all passengers, regardless of age. 

  • 28. Can you pre-book meals at the piste cafés/snack bars in advance through the website?

    No, this season we are not offering any combined food and ski pass packages. 

  • 29. I’ve lost my day ski pass. Can I get a copy?

    You must show up at the resort's customer service points.

  • 30. Can I pay for lessons at the resort’s ticket offices?

    No, the ticket offices sell La Molina and Alp 2500 ski passes and insurance only. Lessons are sold by the various schools operating in the resort. For more information, see the Schools section of this website.

  • 31. Are lessons included with the ski pass?

    No. We don’t offer lessons. They must be purchased separately, from the external operators.

  • 32. Where can I find information about piste conditions?

    Up-to-date information about piste conditions can be found in the snow reports posted at the ticket offices. You can also check the La Molina app or click on the following link: https://www.lamolina.cat/en/winter/resort/snow-report/

  • 33. What Covid-safe measures has La Molina put in place?

    Please click on the following link for information about all our Covid-19 safety measures: https://www.turismefgc.cat/en/measures-covid-19/

  • 34. I’m interested in working at La Molina. How can I access the available jobs?

    Any job opportunities at LA MOLINA are published in the "Work at FGC" section of the FGC corporate website. If there are no positions vacant, you can send us your CV and tell us about your profile and experience. Should any positions matching your profile become available, we’ll get in touch with you.

     

    If you would like to work in one of the restaurants or ski schools, please contact them directly.

  • 35. Online purchase conditions

    Check the online purchase conditions here.

  • 36. Is the use of the Ski-Bike or Snow-Bike allowed on the slopes of the FGG mountain resorts?

    The free use of the so-called Ski-Bike or Snow-Bike devices is not allowed on the slopes of the mountain resorts managed by FGC. Except when its use is directly related to people with reduced mobility. Section 14 of the FGC ski resort regulations for use and ski passes is applicable.

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