Ferrocarrils de la Generalitat de Catalunya (FGC) is committed to making websites accessible in accordance with Royal Decree 1112/2018, of September 7, on accessibility of websites and applications for mobile devices in the public sector (hereinafter, Royal Decree 1112/2018 of September 7).
a) This website is partially compliant with Royal Decree 1112/2018, of 7 September due to the non-compliances listed
The content listed below is non-accessible for the following reasons:
a) None compliance with Royal Decree 1112/2018 of September 7:
b) Disproportionate burden: not applicable.
c) The content is not within the scope of applicable legislation
There are files in pdf or other formats published before September 20, 2018 that do not fully comply with the accessibility requirements.
There are videos published before September 20, 2018 that do not fully comply with the accessibility requirements.
Preparation of this accessibility statement
This statement was prepared on 4 January, 2022.
The method used to prepare the declaration was a evaluation carried out by FHIOS Company.
Last revision of the declaration: February 02, 2022.
Observations and contact information
You may send communications regarding the accessibility requirements (Article 10.2.a) of Royal Decree 1112/2018 of September 7, through the following mailbox.
The communications will be received and transferred by the General Directorate of Citizens' Services of the Ministry of the Vice-presidency, Digital Policies and Territory, as the department responsible for web accessibility in the region.
Requests for accessible information and complaints
In order to make requests for accessible information and complaints (article 12 of Royal Decree 1112/2018), please go to the “Accessible content” procedure and then the “Request accessible information or submit a complaint” modality.
Any natural or legal person may submit complaints concerning compliance with the requirements of Royal Decree 1112/2018 and request information concerning content that is excluded from the scope of this regulation.
Applications and complaints are registered in accordance with the requirements established by the Common Administrative Procedure of Public Administrations Act 39/2015 of 1 October.
If, once a request for accessible information or complaint has been made, it has been dismissed, you disagree with the decision made, or the response does not meet the requirements of Article 12.5 of RD 1112/2018, you may file a claim to
A claim can also be initiated in the event that 20 business days have elapsed and you have not received a response.